ASK MY GP

Same day, personalised care. With your own GP.

Click on Image to access Ask My GP. 

• It's available 24/7 - we respond in working hours, 8am to 5.30 pm Monday to Friday
• In working hours, we can usually get back to you within the hour - it may be longer at busy times
• All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
• You can choose a particular named GP if you wish (so long as they are working that day)
• You may chose a telephone, video or email response
• You can login now, without any paperwork

Emergency Care

We provide emergency medical care, so if you consider you need medical advice urgently, you will be seen. You may however have to wait to be seen. In order for this service to operate effectively, patients should only present with urgent medical problems.

Appointments

Just launched!

Visit our Engage Consult online service to request help from Stourport Health Centre and receive a same day response when your request is submitted within these daily Engage Consult request hours.

When you call us, our reception staff will take your name and make sure they have your correct telephone number (you can give a mobile if you wish).  They will ask you what is the nature of the problem.  the information will be treated in the strictest confidence.  You do not have to tell the receptionist, but it is very helpful to the doctor who will be calling you back on the phone.

The doctor will ring you and discuss the problem with you and work out what to do next.  you may want advice, or a prescription, or you may need to come in.  The doctor will arrange an appointment if you need to be seen.  Usually this will be the same day.

If you are at work and need to speak at a particular time, please tell the receptionist.

This approach helps the patients in that:-

It ensures that the patients who need to see a doctor, do.

It cuts down the wait to see a doctor.

It saves the frustration of not getting through on the 'phones.  It avoids wasted time coming in to the surgery when you don't need to.

It helps ensure the doctors are available to see those patients who need their expertise.

Please telephone 01299 827141 to book a telephone appointment.

The doctors offer morning and afternoon surgeries offering face to face and telephone consultations, from Monday through to Friday.

Nurses’ surgeries run each morning and afternoon. Some are general treatment room sessions, whilst others are designated for the treatment and management of specific conditions.

Extended Hours

The Practice has also been contracted to provide approximately a further 4 hours of nurse and surgery time a week, outside of the usual practice open hours of 8am to 6.30pm. These appointments are intended to be of use to commuters, ie those not usually able to access our main surgery times. These additional surgeries are for pre booked appointments only. Emergencies and drop-ins cannot be seen and will need to access the out of hours team in the usual way on  111

Appointments may be made by telephoning 01299 827141 or by calling in person to the surgery.

Routine Appointments

Routine appointments with a Practice Nurse may be made up to 4 weeks in advance. The practice operates a computerised appointment system, which informs the doctor or nurse of your arrival; it is very important you ensure the reception staff know you have arrived. We ask you to attend appointments on time or give the practice adequate notice if you wish to cancel. Cancelled appointments can be re-allocated, whereas appointments where patients fail to turn up, are wasted. We monitor those patients who make appointments and fail to attend. Persistent abuse of the appointments system cannot be tolerated, for the sake of all our patients. If following warnings from the Practice, a patients continues failing to attend for booked appointments, then the Practice reserves the right to remove the patient from the Practice list and ask them to find another doctor.

Patients who arrive late for appointments may, at the discretion of the surgery, be asked to make an alternative one. Ringing to advise the Practice that you are running late, does not alter this. This is because the allocated time has been missed and the clinician will be consulting other patients. If it is an urgent problem then patients will be seen but may have to wait until the end of the session.

Sometimes patients may also have to wait past their appointment to be seen, if the clinician has had a particularly busy surgery. We will always aim to keep patients informed when the doctor or nurse is running late, and ask for your patience when this happens.

An appointment is for one person only; where another member of the family needs to be seen or discussed, another appointment should be made. Patients may bring a friend or relative to accompany them at their consultation if they wish.

Dr Ward & Dr Brodie are qualified GP trainers and so this Practice undertakes the teaching of health care professionals. Patients may be asked if a consultation can be videoed or if a student can observe. If you prefer, you may choose not to participate in the training and your consultation and care will not be affected.

It is useful to think about what you want to discuss with the doctor or nurse. Appointments however are time limited and you may need more than one appointment to complete your discussions. A routine appointment is 10 minutes long.

Chaperones

Chaperones are available for personal or intimate examinations, if the patient requests it.

Wasted Appointments & How We Manage Patients Who Repeatedly Fail to Turn Up

Appointments are wasted every day at the Surgery because appointments are booked but the patients do not attend. 

This is bad for the patient because they are perhaps missing care which they should be receiving.  It is also a waste of valuable clinician time and NHS resources, when other patients could have used those appointments instead.

All patients who fail to attend for an appointment and have not rung to cancel, may be rung by reception staff where they will also be reminded that they have missed an appointment.

We record all appointments where patients fail to attend. We will write to those patients who persistently fail to attend booked appointments.  Patients will be warned that if they continue to waste apointments then they will be asked to register at another surgery. 

We recognise that there may be occasional circumstancs where patients do not have time to  cancel an appointment.  However we hope that patients will support this policy, agreeing it is a waste for every one to have appointments booked which are not then used.

Consultation with the Nurse

As with the doctors, the nurses operate an appointment system. We cannot accommodate people who ‘drop in’ hoping to be seen.

Minor injuries should be dealt with by the minor injuries unit based at Kidderminster Hospital; this is at weekend and night time as well as during the weekday; the surgery does not offer an ‘emergency service’ for bumps, cuts, foreign bodies etc.

Test Results

Please call between 11am and 3.30pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

Home Visits

Patients are asked to telephone before 10.00am if a visit is required that day. Only emergency visits can be arranged after that time.

The Practice uses the North Staffs LMC guidelines on home visits to help decide if a home visit by a doctor is appropriate.

Please give the nurse as much information as possible to enable the Practice to decide how to deal most appropriately with the request.

Home visits are only for patients who are too ill to come to the surgery. The clinician will take into account whether travel by car to the surgery would cause undue suffering or a dangerous deterioration in the patients condition.

A doctor’s ability to properly assess and treat a patient seen in their own home is often impaired by the non ideal clinical situation of poor lighting, unhygienic conditions and such simple difficulties as soft beds making it impossible to examine abdomens correctly. As technology moves on, sophisticated tests, treatments and equipment are increasingly being employed to improve care, much of this is not portable and thus not available on home visits.

Lack of transport is not a reason for a home visit. Home visits should be medically justified and not for social convenience.

Please remember that several patients can be seen at the surgery in the time it takes to do a home visit.